At Seven Souls we provide a 7-day FREE exchange policy!
If you are not 100% happy with any full priced item we will gladly credit or exchange your item/s within 7 days of original purchase. After this period we may grant an exchange at our discretion only. We provide ONE FREE

EXCHANGE per order. Any further exchanges will incur full postage charge of $10.

EASY AS 1, 2, 3!
1. Email with your name and item/s you would like to exchange
2. Once you have heard back from us, post items (registered or express only) to 79 Newman Street, Thornbury VIC 3171
3. As soon as we receive and inspect the items, we will express post your new goodies FREE of charge! Alternatively we can issue a credit note.

Items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. If we deem the item not to be in perfect condition the item will simply be returned to the customer.

We DO NOT offer exchange on any sale items or international orders.

We do not offer refunds for change of mind. If an item is faulty, we will cover all postage costs to replace it with an identical item whenever possible. If you do not want the item this is considered change of mind.

PLEASE NOTE - If we don't receive the item/s back we can't offer you an exchange or credit note so please keep the tracking number safe for quick reference.